There are two tiers to cancellation policy. One situation is when the cancellation is done by you, as an individual buyer, and one when Bookduniya.com has to cancel one of your orders under extreme situations. The policies regarding both these are different from one another, and have been listed out for your convenience.
When cancellation is done by a customer
There are certain situations where customers realize that they do not require an already-placed order. If the cancellation procedure is done within the first 24 hours of the order being placed, or before we have started to process the order completely, we are willing to retract the order for your convenience.
If the process is not stopped before this point however, it means that your goods are already packaged and ready to be shipped, in which case we cannot allow the cancellation.
When cancellation is done by Bookduniya.com
On certain accounts, we may have to cancel an order placed by you. This is only under circumstances that cannot be avoided. A few of these situations have been listed below:
- When the product runs out of stock, we will not be able to process your order. We will however notify you as to when we replenish that stock for that particular product, and you can place a new order for it.
- Our product descriptions and promotions are done directly by us to sell. In case we find that a certain product has been promoted falsely, we will have to retract your order. Any such inaccuracies will be corrected at the earliest through our backend team, allowing you to place a new order as soon as possible.
- When you provide us with a delivery address, ensure that it is extensive. Without sufficient information, we may not be able to reach the desired location, in which case the order will get cancelled.
- There are certain locations that we do not have the provision to deliver to yet. For such locations, we may cancel your order. You will be updated as to when we will start serving other areas as and when we expand further
The time frame within which you should replace or return the item?
You must raise a replacement or return request within 48 hours of delivery. After 48 hours, we will not accept any goods with a replacement claim
When will the refund take place
It usually takes seven working days for us to process the details once we receive the package from you. You will receive an email informing you as to the progress of this report and the refund will be made through online mode into your bank account.
Our shipping policy is designed such that you receive exactly what you order. Our logistics tie-ups are extremely efficient. The entire shipping procedure effectively begins. The first step involved is inspection before dispatch because we need to ensure that the product is exactly what was mentioned in the order. If there is even the slightest discrepancy, we reject the product itself.
Upon reaching your location, our executive will give you a call on your registered mobile number, informing you of their arrival. Collection and confirmation will be done, and the process is complete.
Every order we get from you typically gets processed in the span of 48 hours. This is a buffer we need for us to provide you with the best possible service. Additionally, for you to understand exactly how much we value your patience, we have drawn out a band of trust for our employees to use as guidelines while carrying out any function. Customer interests are our major concern.
We aim to provide customers with as wide a selection of goods as possible, among as many categories as we can make available. We believe that you should be spoilt for choice while you are shopping at our website. Select from our wide variety of genuine products.
Since we are extremely competitively priced, we wear it like a sleeve, allowing everybody to know that our website gives you excellent value for your money.
Our logistics teams are reputed in the market, ensuring quality and timeliness. Additionally, the packaging is done internally, where it is ensured that your products will be delivered without getting damaged on the way.
Bookduniya.com provides excellent customer service. We ensure that your experience with us is pleasant. For any concerns you may have, feel free to contact us.
Also, we ensure that we are accountable for any errors on our part, in which case you will receive a replacement with absolutely no additional shipping cost within a span of fifteen days from delivery – after ensuring that the error was on our part (any alteration or damage done by the customer will lead to the product being rejected from replacement).
Changes in Terms and Conditions:
If you have any questions about this Terms and Conditions, the practices of Website or your dealings with the Website, you can contact us at firstname.lastname@example.org